Shipping & Delivery
There is approximately 1 to 2 days processing time per order. This time allows us to prepare, create and finish your whisky stave.
Once your order is ready to be despatched we carefully and securely package your stave as economically as possible using paper instead or plastic where possible and also using re-using any suitable boxes for transport.
As a rule we use 2nd class Royal Mail small parcel service for all UK orders, this service usually takes 2 to 4 days once despatched. We use ParcelForce courier service for European orders, this usually takes 6 to 12 days once despatched. We use FedEx for North American orders, this usually takes 4 to 6 days once despatched. All other locations are accommodated at the best rate available.
We have several shipping upgrade options available at the checkout if you need your order quicker.
Please note parcels can go missing and can be delayed, this is out with our control. But be rest assured, we will work with you and the shipping provider to make sure a positive outcome is achieved.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
We do not accept returns, exchanges or cancellations. But please contact us if you have any problems with your order.